Support
Need help, found a bug, or have a suggestion? We'd like to hear it.
We usually reply within 1–2 business days.
You can also report a problem from inside the app — Settings → Report a problem. That sends us the technical details alongside your message, which usually saves a round of questions.
Frequently asked questions
Where is my data stored?
Keepling is local-first — your moments, photos and voice notes are stored privately on your device, and no account is required. With Keepling Premium you can optionally back up to your own Google Drive.
What does Keepling Premium include?
An ad-free experience, automatic backup to your own Google Drive, unlimited photos and voice notes, and growth-documentary export. It is an auto-renewing subscription, available monthly or yearly, and you can cancel it at any time.
How do I manage or cancel my subscription?
Open the Google Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions → Keepling. You can switch plans or cancel there. Cancelling keeps Premium active until the end of the period you already paid for.
How do I move my data to a new phone?
With Premium, turn on Google Drive backup on your old device, then sign in with the same Google account on the new one and restore from Settings → Backup & restore. Without Premium, export a backup file from the same screen and copy it to the new phone yourself.
How do I delete my data?
Deleting a child profile removes its moments from the device, and removing the app deletes all local data. Any Google Drive backup can be deleted from your own Google account.
Why am I not seeing the daily reminder?
Check that notifications are allowed for Keepling in your phone's settings, and that the reminder is switched on in Settings → Notifications. Some phones also have battery settings that stop scheduled reminders; allowing Keepling to run in the background fixes that.